Missing or damaged items
If the products you have ordered are missing from the delivery or damaged in transit, please notify our customer service team no later than three days after receiving the products.
Changed your mind
If you have received your order and are unhappy with any of the products ordered, the delivery charge will be deducted from the refund if Liquor Library arranges the shipping.
What you need
Proof of purchase must be provided to obtain a refund or exchange, and the product must be in its original condition with appropriate packaging.
Refund timing
Please allow up to 7 days for your refund to be processed after the product has been received by Liquor Library.
Cancelling or changing an order
If you wish to cancel or change your order after it has been placed, please contact our customer service team as soon as possible. Please review our customer service team's operating hours before calling, as the hours may vary depending on the day of the week and the time of year.
Questions? Call 09 623 1903 or email info@liquorlibrary.co.nz.
